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Jeffrey was very kind and professional, he took time to explain everything in detail and was quick to respond to our calls and messages. They replaced our entire furnace and AC system in about 6 hrs without any issues. They made the whole process so easy, I would highly recommend!
I have been using Service Pro Titans for over a year now. This company is very professional and they do not try to sell you anything you don't need. They were able to save my air conditioner for a year. It needed replacement, but I wanted to wait until this year. Their prices are very fair and they do great work. Everyone that has been here has been very friendly, as well. I would highly recommend Service Pro Titans.
Luis did an excellent job repairing our heater today. Additionally, he was professional, courteous, and arrived on time. He explained the problem clearly, fixed it promptly, and tested it a few times before he left. Highly recommended!
We called Service Pro Titans out to help us diagnose and repair what we thought was a problem with the ignition on our boiler. They took the time to diagnose our 26 year old problem child of machinery, and discovered a crack in the basin. I don't mean they just randomly said, "Look at this rusted pipe we just pulled out of nowhere. Boiler's broken, buy a new one." They pulled out a few pieces to work on as I stood there, and I saw them put a dry hand under the boiler and it came out wet.We ended up buying a new boiler system from them for our 9 unit building. They did a fantastic job working with the folks in our building while they managed the installation. They had to come back a couple of times to make adjustments, and we're incredibly grateful for their hard work in making sure every unit was getting heat. They made it clear that they would work with us until everything worked right, and they did.Big shout out to Frank, who was a rockstar. Seriously, give this guy a raise! Also big props to Kevin and Tony and all the other crew who came out (I'm sorry I didn't get everyone's names!)
All of a sudden my thermostat died and being pretty handy, I decided to replace the thermostat myself from one I purchased at the store. I have some experience with wiring so not a big repair. However, after completing the install, the AC was not blowing cold air like it was with the previous thermostat. After several troubleshooting tasks, I contacted my building’s on-site engineer who recommended I call Service Pro Titans.I called Service Pro Titans and Jeffrey answered. I discussed my situation and the steps I took. Jeffrey requested I text their office a few pictures so he could see the situation before determining if sending a technician was needed. Within an hour or so of texting the pictures (keep in mind this was around 9:30pm) I received a text from Jeffrey walking me through an additional troubleshooting task. From there, Jeffery diagnosed the “new” thermostat to be defective.The following day I exchanged the thermostat. The AC was running great!I had a great experience working with Service Pro Titans! Jeffrey was professional and quick to respond! I also really appreciate how there was no “up-selling”. Hopefully I won’t need to, but if I do…Service Pro Titans will be getting my call!
Jeff was amazing! After two people before him from other companies had come to look at our A/C they just told us that we needed a new one, but could not get the current one going. I called Jeff and left a message and he called me back the same day and we discussed the issue so he could be prepared for our appointment. He called me 1 hour before he was to arrive and he arrived on time, came fully prepared with all the equipment needed to repair our AC. He was able to correct the previous work done by others who came to try to repair our AC and he was able to get the AC turned on and working perfectly. He explained to me everything that was fixed and what the issue was. Going forward we will only be calling Jeff as he truly knows how to repair the ACs in our high rise condo.
Came home on a Saturday evening to no heat. Called Service Pro Titans on a google search and promptly had a call back for service that was close to me. Service worker arrived within an hour to assess my furnace which was not functioning. Turns out, it was essentially rusting on the inside but Jeffrey was still able to get the heat on safely and provided feedback as to the ultimate fix. All work in unit took less than an hour and all happened after hours (between 10 and midnight). Service from start to finish was prompt, efficient, and helpful. Would 100% use again and recommend to others in need.
1.13.21 my fiance calls me at work because she woke up to a 60 degree house and cold radiators. They sent their best guy over by the time I got home from work. Diagnosed and shut down for safety, they were back at 8am sharp 1.14.21 to effect the corrective action on a 30yr old boiler! I totally thought I was going to get sold a new system! Nope they replaced 3 parts and it's back to 79 degrees w/i a half hour. #boilerLife #chicagoHeat
